Shipping Policy

1. Shipping Coverage

We currently ship nationwide within South Africa. Delivery to remote or outlying areas may take longer and could incur additional charges.
For international orders, please contact us directly prior to purchase to confirm availability, costs, and delivery timelines.

2. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

Custom-made, bulk, or specialized mortuary equipment may require additional lead time, which will be communicated to you before order confirmation.

3. Delivery Timeframes

Estimated delivery times after dispatch are as follows:

Major cities and metropolitan areas: 2–5 business days
Regional and rural areas: 3–7 business days

Delivery times are estimates and may be affected by factors beyond our control, including courier delays, weather conditions, or public holidays.

4. Shipping Costs

Shipping fees are calculated based on:

Product size and weight
Delivery location
Type of equipment (standard vs oversized items)

Shipping costs will be quoted at checkout or provided via invoice before final payment. Large items such as stretchers, trolleys, and mortuary equipment may require special freight arrangements.

5. Delivery Method

We partner with reputable courier and freight service providers to ensure safe and secure delivery of all equipment.

For large or heavy items, delivery will typically be kerbside delivery unless otherwise agreed in writing. Offloading assistance may be required at the delivery location.

6. Inspection Upon Delivery

Customers are required to inspect all goods upon delivery.

Any visible damage, shortages, or incorrect items must be noted on the delivery receipt and reported to us within 24 hours of delivery.
Failure to report issues within this timeframe may affect your ability to lodge a claim.

7. Damaged or Lost Shipments

If your order is damaged or lost in transit:

Notify us immediately with photographs and order details.
We will liaise with the courier to resolve the matter as quickly as possible, including repair, replacement, or refund where applicable.

8. Incorrect Delivery Details

Please ensure all delivery information is accurate at the time of order. We are not responsible for delays or additional costs resulting from incorrect or incomplete delivery details provided by the customer.

9. Collection Option

Customers may arrange collection from our premises by prior appointment. Collection details will be provided once the order is confirmed and ready.

Contact Information

For any shipping-related queries, please contact us:

Email: sales@safeliftmortuaryequipments.co.za
Phone: +27(53) 004 0601
Business Hours: Monday–Friday, 8:00–17:00 (excluding public holidays)